June 3

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June 3

VKI extends ticket campaign

The Association for Consumer Information is extending its "money-back campaign" for Lauda and Austrian Airlines tickets that could not be used due to the Corona crisis. Frustrated passengers whose flights were cancelled due to the Corona pandemic are often fobbed off with vouchers. They have the law on their side: If an airline cancels the flight, you have the choice between a refund of the flight price or alternative transport under comparable circumstances. According to EU law, airlines are only allowed to issue vouchers if the customer concerned voluntarily accepts them. In practice, however, things are different: Due to the financial hardship, many airlines are ignoring their obligations. And domestic governments are turning a blind eye to this. In the Netherlands, France, Italy, Belgium and Luxembourg, the usual obligation to refund was recently suspended - a voucher solution is intended to provide temporary relief. These national solo efforts are displeasing to the EU Commission, which, despite Corona, continues to adhere to the immutability of the EU Air Passenger Rights Regulation. This problem is also omnipresent in Austria. Since the end of April, over 9.000 consumers have contacted the Association for Consumer Information (VKI) to claim a refund of the full price of their ticket from AUA and Lauda. The VKI has launched a campaign to help consumers enforce their rights free of charge. This has been extended until June 30th - those affected can use the service here.

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Korean Air returns to Vienna

After a break due to the coronavirus, Korean Air will resume passenger flights to Vienna. Cargo flights were also flown continuously during the pandemic. The airline Korean Air will again offer passenger flights between Seoul and Vienna from July 1, 2020. The carrier will initially fly on Wednesdays, Fridays and Saturdays, the company announced. Airbus A330-200 aircraft will be used, which are equipped with 188 economy class and 30 business class seats. The flight schedule at a glance:KE938 VIE ICN 18:40 11:40+1KE937 ICN VIE 12:50 17:10

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Lauda, ​​Wizzair and AUA in the wage check

How much do flight attendants at Lauda, ​​Wizzair and Austrian Airlines actually earn? This question has been on the minds of many readers for a few days. A direct comparison reveals significant differences. In recent days, the basic salaries of flight attendants at Lauda have been discussed again and again. At low-cost airlines, pay is made up of a fixed amount and an amount based on flight hours or sector. In contrast, the basic salary at Austrian Airlines already includes just over 76 flight hours. These are directly compared using a sample calculation based on 70 flight hours, 1st year of work as a "junior". The figures mentioned were calculated on the basis of the collective agreements or, at Wizzair, the flight attendant salary table for the Vienna base. All amounts mentioned in this article are gross. The following roughly rounded monthly salaries can result: Lauda 1.796,67 euros (*) AUA 1.774,39 euros (*) Wizzair 1.756,67 euros (*) (*) Any sales commissions, allowances and tax-free payments are not included in this illustration. At Wizzair, the calculation was based on 70 flight hours with the sector allowance for the shortest flight duration, broken down per hour. As the flight duration and sectors can vary, this is a rough guideline. For all carriers, other variable salary components, for example for training and standby, are also not taken into account. Annual basic salaries in comparison In the direct comparison of the basic salaries according to the respective collective agreement or the wage table of the Wizzair base in Vienna, the gross annual basic salary was used where applicable. The annual basic salaries stated are calculated for 12 months and do not include Christmas and holiday bonuses. The calculation of these is regulated too differently in the collective agreements to be easy to compare.

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“Good demand” at Austrian Airlines

Many experts suspected that demand for airline tickets would be abysmally low this year. At AUA headquarters, they are pleasantly surprised that the flights that will be launched from June 15, 2020 are being booked very actively. European airlines are currently looking at their current booking situation with great excitement, because the planned restarts are also dependent on demand. At Austrian Airlines, capacity utilization should be quite good from June 15, 2020, according to the company. Although only 37 destinations will be served in the second half of June with a capacity that is 95 percent below the previous year's figure, the offer seems to be accepted by the market. Company spokesman Peter Thier put the current capacity utilization for the flights offered in the last two weeks of June at 50 percent. This would be "surprisingly good". The wording also suggests that Austrian Airlines had expected lower demand, but that the market is apparently much more willing to travel than "feared". The Lufthansa subsidiary will gradually increase demand for air traffic and gradually add more destinations. This week, the company plans to announce additional destinations that will celebrate their "comeback" in early/mid-July. The strategists at AUA headquarters are therefore also eagerly awaiting the "roadmap" for easing travel restrictions, which the federal government is due to present to the public shortly. In any case, Austrian Airlines will gradually and carefully restart flight operations based on demand and travel easing.

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Lawyer criticizes Austrian Airlines

A lawyer working for a lawsuit portal has made serious allegations against Austrian Airlines, but the latter has countered and assured that all inquiries will be processed. An online portal specializing in filing class action lawsuits made serious allegations against Austrian Airlines in a media release on Tuesday. The carrier was particularly heavily criticized for offering flights and charging for them, even though - according to Cobin Claims - the provider knew that they would not be carried out. Austrian Airlines does not want to let this criticism stand. "We fully understand that the Covid pandemic has plunged the aviation industry into a crisis - but this must not be passed on to those paying customers who are now bringing the airlines their first revenues again!" say the chairman of the non-profit platform for class action lawsuits Cobin Claims, Oliver Jaindl, and the lawyer and Cobin Claims advisory board member Wolfgang Haslinger, who specializes in passenger rights. The association criticizes the fact that bookings for some destinations were accepted, but were not on the list of routes that will be served from June 15, 2020. The carrier is accused of sending affected passengers on a real detour and that accessibility is poor. It is said that there are long waiting times on the hotline and that the service desks at the airport and at the Vienna-Landstrasse train station are closed. According to the press release, the hotline cannot offer any acceptable solutions. Lawyer Haslinger says that he was forced to give out real "forced vouchers". After submitting the refund application via the homepage, no money has been paid out to date, but he has repeatedly

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After the demo: New talks for Lauda-KV

Many Lauda employees marched through Vienna's inner city on Thursday to draw attention to their difficult situation. Management set a new deadline for the conclusion of the collective agreement. WKO and Vida will negotiate again on Wednesday. State Secretary Magnus Brunner (ÖVP) is trying to mediate. On Tuesday morning, between 300 and 400 Lauda employees demonstrated in front of Parliament and then marched through the Volksgarten to the National Council's replacement headquarters, past the President's Chancellery and the Federal Chancellery. The final rally took place in front of Vienna City Hall. The number of participants was enormous this time, with pilots clearly in the majority. Many brought their children with them and demonstrated, some with their arms around them. The company's works council did not take part in the rally, as it is not recognized by management and apparently has no significant support among the workforce, or so the demonstrators claimed. However, in a press release sent out by the union, the works council is not supporting the many Lauda employees who are demonstrating: "I am shocked at the way in which the company is trying to harness the workforce to its cart in order to abuse them for its propaganda purposes," said Kerstin Hager, chair of the committee. "Because I have fulfilled my duties as works council chair and denounced abuses in the company, the management has targeted me personally in order to make the works council as a whole look bad to the workforce." Furthermore, Kerstin Hager's statements are completely consistent with the statements that the Vida union and its chairman Roman Hebenstreit have made to various media in recent days. The criticism that has been particularly harsh is that a

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