Shortly after the start of the Corona pandemic in Europe, the airlines of the Lufthansa Group deactivated the automatic refund function, using rather bizarre reasons. This was done both on the homepage and in GDS systems. They were apparently speculating on a voucher solution, but the EU Commission rejected this idea. The result is that hundreds of thousands of ticket holders are still waiting for their flight tickets to be refunded. The group's airlines have repeatedly asserted that they want to clear the backlog by the end of July or the end of August 2020, but travel agencies and affected ticket holders have provided different information. They are continuing to try to sell "forced vouchers". Group member Swiss has now announced that automated ticket refunds will be put back into operation in all reservation systems for travel agencies on July 27, 2020. "By reactivating automated refunds, we will be able to further increase the speed of payments," says Tamur Goudarzi Pour, CCO of Swiss. The mechanisms to protect against misuse have also been adapted. The carrier assumes that the waiting times for new refund applications are now considerably shorter. By the end of August 2020, they want to pay out all claims submitted by the end of June 2020. Airlines are actually legally obliged to refund tickets for flights that have been cancelled within a week. At the beginning, many airlines – but not Austrian Airlines, Lufthansa, Swiss, Eurowings and Brussels Airlines – still complied with this, but then low-cost airlines such as Ryanair also deactivated the automatic functions and have since sent affected customers into long waiting loops. Officially, the statement is that the volume is far too high and that everything cannot be processed so quickly, but