
Ryanair sets up customer advisory board
Low-cost airline Ryanair plans to set up a Customer Advisory Panel to advise management and help improve products. Interested parties can apply until the end of May 2021. The first meeting of the new panel is scheduled to take place in Dublin in autumn 2021. Further panels are to be held in Madrid, Rome, Berlin and Warsaw. The results of the conventions will be incorporated into the so-called “Customer Improvement Programme 2022”. Ryanair plans to inform applicants of their possible inclusion by June 14, 2021. The carrier will cover the costs of participating in the panels. “We are delighted to announce our very first Customer Advisory Panel to give customers the opportunity to help us drive improvements in Ryanair’s customer care and service. As Ryanair is unbeatable when it comes to low prices, choice and punctual flights, while growing to 200 million passengers a year, we are determined to listen to our customers and improve our service to them. Our new Customer Advisory Panel will provide us with direct feedback and recommendations from customers, helping us deliver improved service to our guests in 2022 and beyond. As Ryanair emerges from the Covid-19 pandemic, customers can look forward to even more service improvements on new aircraft at even lower prices,” said Dara Brady, Director of Marketing & Digital at Ryanair.