
Alltours: No free cancellations for travel warnings
Alltours founder Willi Verhuven is considered one of the pioneers of package tours in Germany and is now pushing ahead with the idea that customers who have not opted for the Flex package can no longer rebook or cancel free of charge, even in the event of travel warnings. This is new territory for Alltours, as it was previously the case that package tourists could withdraw from the contract free of charge in the event of travel warnings or, if they wished, change their booking to another destination at no extra cost. However, the German tour operator only wants to make this possible if customers have previously booked the paid Flex package. So far, no other tour operator has behaved in this way, but it could well be that Verhuven is once again a pioneer and starts a new trend. Until now, it was the case that package tourists could withdraw or rebook free of charge in the event of travel warnings. However, European governments have been so inflated with travel warnings, some of which were difficult to understand, that any deterrent effect has been lost. Nevertheless, Alltours no longer seems willing to bear the economic risk and is passing this on to the customers. Will they get away with it? That is questionable, because it can be assumed that at least one customer will go to court and then the judiciary will have to decide. Willi Verhuven explains to the industry magazine FVW, among other things, that in his opinion the upgrade of Spain and the Netherlands would not be a surprise for customers. This had become apparent due to the increasing number of infections in recent weeks. The manager and owner is of the opinion that with








