August 28, 2023

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August 28, 2023

Korean Air asks passengers to weigh themselves

Starting August 28, 2023, the airline Korean Air will ask passengers on selected flights to step on the scales. First, travelers will be weighed randomly after landing at Gimpo Airport. Everyone else will be asked to state their body weight. This measure will be carried out on domestic flights until September 6, 2023. Between September 8 and 19, 2023, the same measure will be carried out on international passengers at Seoul-Incheon Airport. This is not harassment by Korean Air, but rather compliance with a corresponding order from the Ministry of Transport. The background to this is that Korean law stipulates that every five years an evaluation must be carried out to determine whether the average weights used for the calculations are still up to date. On the basis of the new figures, new values ​​that will be used in the future will then be calculated if necessary. Korean Air emphasizes that passengers' weight information or the measured values ​​are recorded completely anonymously and that it is impossible to assign them to a passenger at a later date. Incidentally, hand luggage will also be weighed on the affected flights. Depending on the airport, this measure will be taken before departure from South Korea or upon arrival in this country. This airline is not the only carrier to check the average values ​​​​through measurements in 2023. It was only in May 2023 that Air New Zealand asked its passengers to weigh themselves on a voluntary basis. According to official information, around 10.000 travelers are said to have taken part.

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Air Baltic with significantly more additional sales

The Latvian airline Air Baltic was able to significantly increase the share of additional sales in the first half of 2023. Up to more optional services were purchased. The heavier piece of hand luggage in particular was purchased much more frequently. More and more passengers are now choosing to travel with their pets. Compared to the first half of 2022, the number of animals carried by Air Baltic has doubled and this year was over 6 animals. Of these, 600% were cats and the remaining 27% were dogs. "We see a constant demand for various additional products designed to improve passenger comfort and the overall flight experience. In the first half of this year, total revenue from additional products increased by 73% compared to the same period last year. The services offered by our cooperation partners are also highly valued," says Eva Plakane, SVP Revenue Management at Air Baltic.

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European Consumer Center: Open ticket refunds from 2020 should be sued for quickly

Some airlines have still not refunded all tickets whose associated flights were cancelled in 2020. What is particularly annoying is that, contrary to legal requirements, some airlines have issued "compulsory vouchers". There is a legal right to payment of these, but this may have to be sued because the statute of limitations threatens to expire. In most EU countries, the statute of limitations for such claims is three years. According to the European Consumer Centre, this means that claims that arose in 2020 due to cancelled flights will expire by December 31, 2023 at the latest. After that, the airline can legally invoke the statute of limitations and refuse payment. In 2020, many airlines deliberately disregarded the legal requirement that refunds must be made within seven days in the event of cancellations. Some carriers have speculated that a voucher solution would be permitted at EU level. This did not happen, but this did not stop some providers from simply issuing vouchers anyway and, on top of that, illegally limiting them to a year, for example. Passengers are not obliged to accept such compulsory vouchers and have a legal right to payment. Especially when so-called online travel agents are involved in bookings, affected customers were sent on a real ordeal. In these constellations, there are a large number of cases in which no money has been paid to date. The European Court of Justice determined some time ago that passengers have the right to a refund directly from the airline and should therefore not be fobbed off with statements that they can only pay back to or via the OTA. The European Consumer Centre

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Renewed measurement flights at Zurich-Kloten Airport

Between August 28 and 31, 2023, the instrument landing systems (ILS and GBAS) of the various runways and the Kloten rotating beacon (VOR KLO) will be tested at Zurich Airport using a measuring aircraft. The measuring flights will only take place in the afternoon because only a reduced program is required. In order to ensure the accuracy of the navigation systems, they are tested periodically. For the check, approaches to the side, above and below the published flight path are required. For this reason, the measuring flights sometimes take place away from the usual flight routes. The respective runway is approached several times for a measurement. The signals received by the aircraft from the corresponding navigation systems are recorded and evaluated. A twin-engine Beechcraft King Air 350 propeller aircraft will be used for the measurement flights. The aircraft is equipped with the latest navigation aids and a high-precision flight measurement device. Skyguide air traffic control is responsible for planning and carrying out the flights.

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Long-distance buses: Liberalization in Germany led to a renaissance in Europe

The liberalization of the long-distance bus market in Germany and Europe has undergone a significant transformation in recent years. From the opening of the market to the emergence of a dominant player such as Flixbus and the challenges that have arisen in countries such as Austria and Switzerland, we take a detailed look at the developments in the industry. For a long time, long-distance bus transport in western EU countries had a rather niche existence. Buses only had a notable importance in transport with Eastern European countries and the Balkan region. Berlin was a special case before the fall of the Wall, because Berlin Linienbus connected West Berlin with numerous cities in the Federal Republic, as this was in many cases easier than by rail. Long-distance bus transport once played a major role in domestic transport, as the no longer existing Deutsche Bundespost motor postal service used to serve many routes that often ran on the motorway, and there were even stops in motorway car parks. As the railway lines were increasingly expanded, these motor postal routes increasingly disappeared. Later, the postal bus companies, which were mainly active in regional transport, were handed over to Deutsche Bundesbahn and at least partially privatized later. Apart from the special situation regarding West Berlin, long-distance bus transport played almost no role at all for many years. But that changed suddenly later. The liberalization of long-distance bus transport in Germany began in 2013, when the Passenger Transport Act was amended to allow private long-distance bus companies access to the market. This law abolished Deutsche Bahn's decades-long monopoly and opened up competition, leading to lower prices and a wider choice for consumers. From the startup

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Austria: Online travel bookings are increasing rapidly

After a good three years of pandemic, there is good news for domestic tourism: Austrians are traveling again - and are happy to buy tickets online. Austrians' online spending on travel increased by 2022% in 119. Concardis Austria - part of the Nexi Group, one of the leading European paytech providers - can prove this on the basis of the international E-Commerce Report 2022. "People are traveling again and booking their offers online. There are great opportunities for Austrian tourism and event providers. Creating good online offers now and equipping them with the right payment solutions will lead to considerable sales growth," comments Damir Leko, Country General Manager of Concardis Austria. Travel bookings are a key driver of Austrian e-commerce. The consumption potential of e-commerce for the Austrian economy totaled around 2022 billion euros in 30 - an increase of almost 30% compared to 2021. Much of this growth comes from travel bookings: 11,6 billion euros were spent online on hotels, flights, charter and package tours. Online bookings for cruises (1,2 billion euros) and train tickets (300 million euros) are also very popular with Austrians. Interest in stadium visits, concerts and cultural events has also increased. In 2022, Austrians spent 800 million euros online on tickets - an increase of 180%.

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