Malaysia Airlines claims to have solved catering problems
The airline Malaysia Airlines has announced that it is now able to offer passengers the usual on-board catering on board its aircraft. For almost two months, this was only possible to a very limited extent, if at all, because the change of supplier did not go smoothly. On September 1, 2023, the carrier ended its collaboration with Barhim Food after about 26 years. However, at that time, no contract had even been signed with another supplier. As a result, there was no catering at all on many flights and, if at all, only to a very limited extent. Malaysia Airlines had to face some fierce criticism from customers. A temporary distribution center for the catering goods has now been set up and ten so-called hi-lifts have also been purchased. These are to be in use since November 1, 2023. According to the announcement, the company now handles around 18.000 on-board meals per day on its own. The company would cooperate with well-known catering companies and promises that the food and drinks served would meet the highest quality standards. “As a global airline, Malaysia Airlines sets high standards for our product offering and onboard service – it is the embassy on the wings of the country and the champion of Malaysian hospitality. We have made this much-needed change in our inflight dining experience to enhance our offering and service whilst building our capabilities, whilst still keeping the customer at the centre of our attention. In addition, we have received positive feedback from our customers on our food offering, with some crowd favourites even