Roaming traps abroad: expensive surprises and useful tips for travelers
In today's digitalized world, many people take it for granted that they can stay online while abroad. Most people assume that they don't have to worry about additional costs when roaming in the European Union (EU), as the "roam like at home" rule applies here. But outside the EU, roaming charges can quickly reach unimaginable levels. Two recent cases illustrate the potential dangers and offer important lessons for future travel. Mr. A. from Steyr experienced a shocking surprise when he started his vacation in Switzerland. Despite purchasing a weekly package from his network provider and knowing that Switzerland is not part of the EU, his roaming costs rose overnight to a staggering EUR 16.413,55. The reason: After exceeding the amount of data he had purchased, the data flow was not stopped and the legally required block at EUR 60 did not apply. Despite multiple notifications on his cell phone about exceeding the data allowance, Mr. A. remained unprepared for the enormous costs that added up overnight. When he contacted the provider's hotline, he was only advised to submit a written complaint by email. The situation was extremely stressful for him, and he then turned to the Chamber of Labor Consumer Protection (AK-Konsumentenschutz). They quickly intervened and demanded that the mobile phone provider correct the bill to a maximum of 60 euros. The company reacted quickly and refunded the excessive amount. In contrast, Ms. K. from St. Martin on Madeira, which is part of Portugal, did not experience a disaster, but nevertheless an unpleasant surprise. She received a bill for