Since September 17, 2024, Lufthansa's freight subsidiary Lufthansa Cargo has been under massive pressure due to an IT error. A planned update of the central IT system, known as iCAP, led to unexpected technical difficulties that temporarily brought imports and exports at the important hubs in Frankfurt and Munich to a standstill. Trucks piled up in front of the terminals and there were significant delays in the flow of freight business. Even though the disruption has now been resolved, the glitch will continue to affect operations for several days. The origin of the problem: the iCAP update iCAP is the heart of Lufthansa Cargo and the central IT system through which the company's entire booking and processing system runs. As a technological hub for global freight traffic, it is crucial for the smooth flow of imports and exports. This made the update planned for September 16 and 17 all the more delicate. Jasmin Kaiser, CIO of Lufthansa Cargo, warned of potential problems in advance: "IT changes of this magnitude and on a core system such as iCAP are a challenge for all of us. There can certainly be some glitches in some places." But the extent of the complications that arose during the update exceeded all fears. Despite months of preparation by Lufthansa Cargo and the IT service provider IBS, serious problems arose during implementation. The update was initially scheduled for June 2024, but was postponed several times until it was finally implemented in mid-September. The result: the system failed and brought freight operations in Frankfurt and Munich to a standstill. Massive impact on freight traffic Lufthansa Cargo informed its customers about the