Consumer advocates from Watchlist Internet are warning about a fake “Ryanair service page” that fraudsters have put on the Internet. The primary aim of this is to obtain personal data and entice customers of the low-cost airline to make transfers.
The fraudulent site bears the Ryanair logo and advertises with a rendering of a Boeing 737 in the low-cost airline's colors. The aim is for a German landline number to be called. According to the watchlist, Internet fraudsters who initially pose as the airline's customer service are hiding behind this. People who see the URL dolphin-app-9qqkm.ondigitalocean.app in their browser's address bar should close the page immediately. This is not an official Ryanair site.
It is also worth noting that the fraudsters also make use of clumsy translations into German. The real Ryanair homepage is known for occasionally using idiosyncratic wording in the German language. However, a look at the footer shows that something is seriously wrong. A Ryanair Inc. is specified, which does not exist at all. The official airline is called Ryanair DAC and the parent company is called Ryanair Holdings plc.
According to the report by “Watchlist Internet”, when you call the supposed “hotline”, the first thing to do is to get as much personal data as possible, such as ticket number, email address, postal address, passenger names and account details. The victims are then supposed to install remote maintenance software and use it to grant access to their computer. Malware is then intended to spy out further data. According to the Watchlist Internet, the aim is to persuade people to make a transfer. Payment methods are also said to have been charged elsewhere.
The consumer advocates from Watchlist Internet advise closing the fraudulent fake site immediately. If you still had contact with “customer service”, you should file a criminal complaint with the police, inform the bank and, if necessary, have your means of payment blocked. The remote maintenance software should be uninstalled immediately and checking the computer using a virus scanner is also advisable.
Persons who, for whatever reason, need to contact Ryanair's official customer service should only use the official channels that can be found on the low-cost airline's genuine homepage.