The European Aviation Safety Agency (EASA), headquartered in Cologne, continues to rely on the comprehensive infrastructure services of the multi-service provider Klüh. The renewed contract with the Düsseldorf-based company is based on an optimized concept that relies on modern approaches to facility management. Klüh has been working at the EASA site since 2016 and is responsible for a wide range of services there.
Klüh's services include a wide range of cleaning services, such as maintenance, glass, and special cleaning, conference services, and infrastructure building management. Since 2021, Klüh has also been responsible for various security-related tasks. These include reception services, mail processing, document destruction, and property security, which is ensured through regular patrols and the use of modern security technology. These integrated services are designed to increase the efficiency and transparency of processes at the EASA site.
Klüh uses its digital management system EcoServ to precisely control its services. This system uses sensors, smart buttons, IoT frameworks, and intelligent software solutions to precisely monitor services in real time. For example, consumable levels are monitored and the frequency of use of restroom areas is analyzed to enable needs-based cleaning. Modern technologies are also used in the area of security services, such as a digital guard control system that improves the monitoring and documentation of patrols.
EASA, as a European authority with approximately 800 employees from a total of 31 member states (the 27 EU countries plus Norway, Liechtenstein, Iceland, and Switzerland), places high demands on discretion, security, and service quality. All Klüh employees deployed at the EASA site undergo appropriate security clearances and training to meet the specific requirements of the high-security environment. Since the property also serves as a representative office for international partner institutions, the highest standards of cleanliness, appearance, and flexibility are essential. Steffen Pohl, Real Estate and Facility Manager at EASA, praised Klüh's reliability, innovativeness, and smooth collaboration. Close coordination between the Klüh team and EASA, as well as regular inspections and performance audits, ensure consistently high service quality. The successful implementation of a daily cleaning concept, which requires discreet work during ongoing operations, was also ensured by the use of low-noise technology and a high degree of empathy on the part of the Klüh team.
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