The Lufthansa Group has significantly expanded its customer service for the start of its summer flight schedule. The goal is to provide travelers with better service for rebookings, baggage tracking, and flight disruptions. Digital offerings, particularly via the app, have been expanded to simplify travel planning.
Customers can now rebook more flexibly, reserve seats, and receive automatic refunds in the event of flight schedule changes. The introduction of Travel ID is intended to further enhance the travel experience by providing personalized information and solutions. Luggage can also be tracked with AirTags and online forms can be used for compensation claims.
A new Help Center provides support for service inquiries, and an AI chat assistant is available in multiple languages. The Lufthansa Group is leveraging digital innovations and improved communication channels to optimize customer service and enhance the travel experience.
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