Singapore Airlines (SIA) has begun a comprehensive renovation project at its exclusive lounges in Changi Airport's Terminal 2. With an investment of 45 million Singapore dollars (approximately 34 million US dollars), the airline aims to significantly improve the on-ground service experience. The modernization of the SilverKris and KrisFlyer Gold lounges is scheduled for completion in several phases by mid-2027.
This move comes as no surprise: Singapore Airlines has been focusing on expanding its premium segment for several years. The airline set standards with the redesign of its lounges in Terminal 3. The current project in Terminal 2 aims to build on this standard and raise it to a new level.
Expanded space and new equipment
The Business Class SilverKris Lounge will be expanded by approximately 30 percent. Travelers will enjoy more spacious seating areas, offering different zones for working, relaxing, or retreating to private corners. A specially designed relaxation area with reclining chairs and a newly designed living lounge with wingback chairs, sofa seating, and separate work areas will meet the needs of modern business travelers.
The first-class SilverKris Lounge is undergoing a comprehensive facelift. In addition to increasing its capacity, it will be equipped with high ceilings and generous windows to create a bright and open ambiance. Live cooking stations, an upscale buffet, and barista service in the morning are designed to make the stay a first-class experience. Luxuriously appointed retreats with massage chairs and specially designed relaxation beds provide relaxation.
Economy travelers with frequent flyer status also benefit
Another focus of the renovation project is the modernization of the KrisFlyer Gold Lounge. It is aimed at frequent flyers with Star Alliance Gold status who travel in Economy Class. A dedicated shower zone will be installed here for the first time. Relaxation areas and functional workstations will also be created. The design concept emphasizes clean lines, plenty of natural light, and a view of the tarmac – aspects that are intended to significantly improve not only the quality of stay but also the sense of space.
Construction officially began on April 15, 2025. The renovation of the First Class Lounge is the first phase and is scheduled to be completed by the fourth quarter of 2025. This will be followed by the expansion of the Business Class Lounge. Construction on the modernization of the KrisFlyer Gold Lounge is scheduled to begin in the first half of 2026. The measures are deliberately planned to ensure minimal disruption to ongoing passenger operations.
Reactions and strategic importance
Airline representatives emphasized that the project represents a clear commitment to high-quality customer service. Yeoh Phee Teik, Senior Vice President of Customer Experience at Singapore Airlines, explained that it's not just about structural expansions, but also about the consistent development of the entire travel experience. Guest expectations have changed noticeably in recent years, with comfort, privacy, and personalized service increasingly becoming more important.
Industry observers see the plan as a targeted maneuver to strengthen Singapore Airlines' competitiveness in the international premium segment. At a time when airlines are increasingly differentiating themselves through the on-ground experience, a high-quality lounge infrastructure is a key factor. The visibility of such offerings is particularly important at the Changi hub, which is used by more than 60 million travelers annually.