For many, traveling by train is a convenient and environmentally friendly alternative. But especially during major events such as the European Football Championship or the upcoming holidays, rail travel can be a test of patience. Unfortunately, train cancellations, delays and overcrowded carriages are often a reality. The situation is particularly acute for thousands of Austrian football fans who will be traveling to Berlin by train tomorrow to cheer on their national team.
In this context, the AK Upper Austria has summarised the rights and compensation claims of passengers. These are particularly relevant if a delay at the destination is expected to be 60 minutes or more. In such cases, passengers have several options: They can request a refund of the fare for the part of the journey that was not carried out, continue the journey at the next opportunity or travel on at a later time. If the passenger decides to continue the journey, they are entitled to a refund of 60 percent of the ticket price if the delay is 25 minutes or more. If the delay increases to two hours or more, the compensation increases to 50 percent of the fare.
However, it is important to note that there are certain exceptions. For example, no compensation will be paid if there are exceptional circumstances such as extreme weather conditions, if the passenger is at fault or if the delay was caused by the behavior of third parties. Commuters who only use local and regional trains are also subject to special regulations that must be considered separately.
In addition to fare reimbursement and compensation, there are other benefits to which passengers are entitled. In the event of a train cancellation or delay of more than 59 minutes, railway companies are obliged to offer passengers free snacks, meals and refreshments, depending on the length of the waiting time and the availability of these services on the train or at the station. In addition, free overnight accommodation must be provided if necessary, where practicable.
Another important aspect concerns seat reservations. Even if this is not always mandatory, it can help to avoid bottlenecks and overcrowding situations. However, the right to the reserved seat expires if it is not taken at the latest 15 minutes after the train departs.
Overall, the legal regulations offer passengers a certain level of security and protection against the uncertainties of rail traffic, particularly in times of increased passenger volumes and unforeseen events.
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