Counselor: This way you can save money when travelling and get what you deserve.
If you are planning a trip, you can save a lot of money if you follow important tips when planning. If something goes wrong, it can quickly become unpleasant. The Aviation.Direct guides will help you to protect yourself from cost traps and give you valuable advice and contacts on how to get your money.
Some airlines have still not refunded all tickets whose associated flights were cancelled in 2020. What is particularly annoying is that, contrary to legal requirements, some airlines have issued "compulsory vouchers". There is a legal right to payment of these, but this may have to be sued because the statute of limitations is looming. In most EU countries
Package tours offer passengers many advantages, but they are not a “fully comprehensive insurance” against failure to inform. The Munich District Court ruled in the first instance that tour operators are not obliged to inform passengers that they must carry a passport. While in Austria, possession of a passport is the norm and only a few people
Airlines must refund the so-called taxes and fees if the trip is not taken or cancelled, even if these are not explicitly stated on the booking confirmation. This was decided by the German Federal Court of Justice following a lawsuit against Ryanair. Some low-cost airlines, including Ryanair, Easyjet
In many countries, renting a car is a popular way to explore the region on your own. However, for travelers from different countries, the national driving license is not always sufficient to rent a vehicle and drive abroad. In some countries, an international driving license is also required.
A well-deserved holiday should be the perfect opportunity to switch off and unwind. Unfortunately, it happens again and again that package holidays do not go as expected and are afflicted with unpleasant travel defects. Be it a dirty hotel room, inadequate service, defective facilities or other unpleasant surprises. Fortunately,
The credit card was by far the most frequently used payment method by Austrians when booking this year's summer vacation. Austria's largest tariff comparison portal, Durchblicker, surveyed 1.250 households in July about their payment habits and credit card knowledge. According to the survey, 57 percent paid for flights, accommodation and rental cars with a credit card. One of the main reasons
In recent years, air travel has changed significantly, and air travel has been cancelled more frequently due to uncertainty and restrictions. Passengers who have a non-cancellable flight ticket are often faced with the question of whether and how they can get their taxes and fees back if they are unable to take the flight. The pure
The international aviation industry is characterized by complex regulations and agreements designed to ensure the smooth functioning of global air traffic. Three of the most important aviation agreements are the Warsaw Convention of 1929, the Montreal Convention of 1999 and the Cape Town Convention of 2010. These agreements not only affect the rights
Every holidaymaker looks forward to a carefree trip, but sometimes unforeseen events such as flight cancellations, delays or natural disasters such as forest fires can spoil the holiday. In such situations, tour operators have a special responsibility to ensure the safety and well-being of their customers. But what exactly are the obligations of tour operators when the
Many summer holidays end with a nasty surprise – return flights or train journeys are cancelled (or are extremely delayed) and those affected are stranded abroad through no fault of their own. Currently, for example, the heat and the persistent drought are causing forest fires in southern Europe. Due to the exceptional situation,
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