In the past few weeks, Berlin-Brandenburg and Düsseldorf airports in particular have attracted negative attention, with sometimes enormous queues at the counters and at the security checkpoint. NRW Airport now wants to take measures to prevent a collapse during the peak travel season.

Düsseldorf Airport admits that the current state of affairs is anything but optimal. Appropriate measures are now to be taken for the NRW summer holidays to ensure smooth processes in the terminals. According to the airport’s statement, this includes “a large number of its own operational measures”.

“The current situation is a major burden, especially for our passengers and our employees. We have therefore drawn up a catalog of measures with which we want to support and relieve the entire process chain," says Düsseldorf boss Thomas Schnalke.

For example, they want to use more students as service staff during the summer holidays. These are intended to divert passengers from security checkpoints to others when they are busy or to ask passengers to unpack items such as laptops and liquids while they are waiting. A kind of "response team" made up of qualified skilled workers is to be formed on the apron. This should be used to provide support if necessary in order to avoid delays.

The federal police and their subcontractors should constantly receive new information from the airport for the security checks. This is intended to simplify the planning of how many control lines are required. At the same time, the airlines want to be able to open their check-in counters as early as 3:00 a.m.