The sudden snowfall last weekend had a significant impact on air traffic at Berlin Brandenburg Airport (BER). Numerous flights were delayed, some had to be cancelled, and thousands of passengers were affected. In the coming days, there will also be warnings of slippery conditions in various regions of Germany, which could lead to further delays and cancellations. Air passenger rights expert Nina Staub from AirHelp explains what rights passengers have in such cases.
If flights are cancelled due to ice or snow, passengers are entitled to alternative transport or a full refund of the flight price. Airlines usually offer rebooking to another flight, with domestic flights optionally being able to be rebooked to a train ticket. If the airline does not offer a suitable alternative, passengers can look for an alternative themselves and have the costs reimbursed by the airline afterwards. However, rebookings to bus, train or other flights should not be made without consulting the airline.
If the delay is more than five hours or if the flight is delayed, the airline is obliged to refund the full price of the ticket. If the delay is more than two hours, passengers must be provided with meals and drinks at the airport. They must also be able to make two phone calls or emails. If necessary, the airline must also provide accommodation and arrange transport there. It is recommended that you keep all receipts in order to be able to get the airline to reimburse you for the cost of food, refreshments, alternative travel and accommodation.
Passengers may be entitled to compensation of up to 600 euros in the event of flight cancellations and delays. However, this does not apply to extraordinary circumstances such as weather-related disruptions, as these are not the responsibility of the airline. However, airlines can also be held liable for delays caused by third-party services such as de-icing of aircraft, provided the delay affects a large number of aircraft and the airline has no influence on the de-icing process.