According to the German Travel Insurance Fund (DRSF), most of the 65.000 guests of the insolvent tour operators FTI and Big Xtra have already returned home, while around 15.000 are still in the travel countries. The DRSF criticized the actions of some hoteliers who refused to allow guests to leave or demanded additional payments. "It is absolutely unacceptable to treat travelers in this way and to cross boundaries in the process," said DRSF Managing Director Ali Arnaout.
According to Arnaout, there have been cases in recent days in which hoteliers have prevented holidaymakers from leaving or locked them out of their rooms. The DRSF reacted quickly and sent cost-coverage declarations to travellers and hoteliers in order to prevent such situations.
Meanwhile, the list of tour operators who support FTI customers in the travel destinations is expanding. Chamäleon, for example, takes care of Morocco, Oman, Vietnam, Nepal and Kenya. Coral Travel & Ferien Touristik takes care of FTI customers in Tunisia. Other partners include TUI, Dertour, Schauinsland-Reisen, Aida Cruises, Olimar, Berge & Meer and Studiosus.
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