The tour operator Tui Deutschland is obliged, based on a judgment of recognition by the Hanover Regional Court, not to make the demand for reimbursement claims for corona-related travel cancellations unreasonably difficult in the future.
Information must be placed on the website that clearly indicates to consumers that they are entitled to a refund. It must also be clearly explained how customers whose trips have been canceled get their money. The Federation of German Consumer Organizations complained that the corresponding subpage was not exactly easy to find.
"Since the beginning of the corona pandemic, many tour operators and airlines have tried not to reimburse customers for canceled trips," said Klaus Müller, board member of the consumer association, who criticizes the fact that many tour operators have suggested to their customers that only rebooking or vouchers are possible. However, the law provides for a claim for reimbursement in the form of money.
Tui Germany recognized the legal claim, which is why the Hanover Regional Court issued a so-called recognition judgment. The company emphasizes that the homepage has been adjusted since October 2020 in accordance with the court decision.