The Dutch airline KLM now enables all flights to be canceled without giving reasons and exchanged for a voucher. The company emphasizes in a press release that the vouchers are refundable.
For the time being, tickets with a departure date by March 31, 2021 at the latest are included. If passengers cannot or do not want to fly, a voucher can be requested. This can either be used for new bookings or paid out on request.
“We noticed that a lot of people want to travel but are hesitant to book due to uncertainties and constantly changing travel warnings. We understand their situation and therefore offer our customers this flexible measure, which also applies to all customers who already have a KLM ticket or a travel voucher. We expect more security and flexibility to reassure customers and encourage them to book and fly again with KLM, ”said Boet Kreiken, Executive Vice President of Customer Experience KLM
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