In November 2024, the airline group Air France-KLM, together with its partners Delta Air Lines and Virgin Atlantic, introduced new, higher rebooking fees for certain business class and premium fares.
This measure, which affects both short- and long-haul international flights, is causing a stir in the aviation industry and among passengers. The increase in fees means that travellers who want to change their flights in these fare classes will have to dig deeper into their pockets.
The details of the new fee regulations
The new regulations affect the tariff categories “Business Standard”, “Business Light”, “Premium Light” and “Premium Comfort Light”. Customers who wish to rebook their trip in one of the tariff types mentioned must expect additional costs in the future:
- There is a fee of 300 euros for rebooking tickets in the “Business Standard” tariff. This tariff variant could previously be rebooked free of charge.
- The “Business Light” fare is subject to a rebooking fee of 450 euros, which represents a significant increase.
- A fee of 350 euros is due for the “Premium Light” and “Premium Comfort Light” tariffs, also a significant increase compared to the previous regulations.
The airline group explained in a sales newsletter that the new fees were introduced to reflect changing market conditions and to better cover operating costs. At the same time, it was stressed that these changes do not apply to all fare types. Flex fares remain unchanged and can still be rebooked at no additional cost. These fares offer passengers the opportunity to change their flights flexibly and are valid in all cabins and on all routes.
Exceptions and existing bookings
The new rebooking fees apply to all Air France and KLM flights worldwide. However, there are exceptions that particularly affect flights from certain regions. The higher fees do not apply to light and standard fares for flights from the USA, Canada, Mexico and Tahiti, nor to flights from Israel to the above-mentioned countries. Flights from New Caledonia are also exempt from the regulation.
For passengers who have already booked a ticket under the old conditions, the rebooking fees will not change. The conditions at the time of the original booking will continue to apply, which offers passengers a certain level of security.
Background and reactions
The increase in rebooking fees is part of a broader strategy by airlines to address the economic challenges facing the aviation industry. The Covid-19 pandemic has hit the aviation industry hard, and many airlines have been struggling with the consequences since then, including rising operating costs and falling profit margins. By adjusting rebooking fees, airlines hope to offset their financial losses and generate additional revenue.
The measure has not been welcomed by all passengers. Critics argue that the new fees will place an additional burden on travellers, especially business travellers who frequently need to change their flights. The higher costs could also lead some passengers to look for cheaper alternatives, potentially causing airlines to lose passengers who value flexible rebooking.
Flexibility as a competitive advantage
Despite the higher change fees, Air France-KLM is committed to maintaining its Flex fares to stay competitive. Flex fares offer an important option for travelers who are unsure if their travel plans will change. These fares are considered particularly important for business travelers who often have unforeseen changes in their schedule.
Competition in the aviation industry is more intense than ever, especially at a time when airlines are trying to consolidate their finances. A careful look at rebooking conditions and pricing can therefore be crucial for passengers when planning their travel.
The new rebooking fees from Air France and KLM could lead to an adjustment of the pricing structure in international air travel in the long term. Passengers who value flexibility should be aware that this type of rebooking will be more expensive and make their travel decisions accordingly.
Airlines will monitor how passenger demand responds to the changed conditions in the coming months and may make further adjustments if necessary to balance customer needs with their own economic objectives.
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