The delayed reimbursements of flight tickets, which could not be used during the lockdown phase due to cancellations, now have legal consequences for Lufthansa. The consumer advice center Baden-Württemberg announced that a lawsuit had been filed with the Cologne Regional Court.
The Kranich Group had previously been warned and asked to inform the passengers about the statutory reimbursement period of seven days and to comply with it. According to the consumer association, Lufthansa should not have responded to the letter, which is why the consumer advocates are now taking it to court.
The allegations made by the consumer advice center Baden-Württemberg are serious. One assumes Lufthansa that targeted disinformation was carried out and rebooking was downright talked about, but the possibility of reimbursement was not even pointed out. The consumer advocates also state that specific cases are documented.
In its media statement, the consumer advice center takes the view that a company that is supported with state funding must not shirk its legal obligations. Consumers who were given false information and thus did not even know that they were legally entitled to repayment within seven days would have been misled.
Incidentally, Lufthansa is one of a number of companies from the aviation and tourism industries that have also been sued by the consumer association. The crane subsidiary Eurowings also has to explain itself in court. In total, the consumer advocates take action against six companies.